Frequently asked questions

Mello is a calorie tracking and weight loss app that makes it easy and enjoyable to follow what you eat. Take a photo of any meal for instant calories and macros, track water, log workouts, follow meal plans, and stay consistent with streaks and daily challenges. A customizable squirrel mascot keeps things fun along the way.

Yes. Mello is available on iOS (iPhone, iPad) via the App Store and on Android via Google Play.

Yes. Mello is fully bilingual. Switch between English and French at any time directly in the app settings.

Point your camera at any meal and Mello's AI identifies what's on the plate, then instantly estimates calories, protein, carbs, fat, and fiber. No barcode needed, no manual search. Just snap and log.

Yes. Every meal log shows a full macro breakdown: protein, carbs, fat, and fiber. Your daily dashboard updates in real time so you always know where you stand.

Yes. Set your fasting window and Mello tracks it automatically, showing you how long you have left and when your next eating window opens.

Yes. Log water glasses or custom amounts throughout the day. Mello shows your daily progress against your hydration goal and sends gentle reminders if you fall behind.

Yes. Log cardio, strength sessions, or any activity to see calories burned factored into your daily balance.

Yes. Choose from ready-made meal plans or let the AI coach build one around your calorie goal, food preferences, and schedule.

Yes. Mello plots your weight with a 7-day moving average to smooth out daily fluctuations and stores before-and-after photos so you can see your progress over time.

Yes. Under GLP-1 medications like Ozempic or Wegovy, appetite is reduced and nutritional needs shift. Mello adapts: the AI scanner still scores every meal for protein density and portion fit, and you can optionally log doses, injection sites, and side effects to share with your doctor.

Mello is free to download with a 3-day free trial. After the trial, choose $19.99/month or $99.99/year (about $8.33/month). Subscriptions are billed by Apple or Google.

Yes. Every new user gets a 3-day free trial with full access to all features, no credit card required upfront. Billing starts only if you keep the subscription after the trial ends.

Because billing is handled by Apple or Google, you cancel directly in the store. On iPhone: Settings > your name > Subscriptions > Mello. On Android: Play Store > account icon > Payments & subscriptions > Subscriptions > Mello. You keep access until the end of the paid period.

Yes. Your data is stored securely and never sold or shared with advertisers. HealthKit and Google Fit integration is entirely optional. You can export all your data or delete your account at any time from the Profile tab in the app.

No. Mello is a tracking and support tool, not a medical device. It does not diagnose, prescribe, or replace the advice of your doctor or healthcare provider. Always consult a qualified professional before changing your medication or diet.